Blackjacking
Many companies are realizing significant return on investments and productivity gains by extending their enterprise information to mobile employees. With increased demand for mobile content and the threat of information theft, companies have security at the top of their list when evaluating wireless solutions. This white paper throws some light on the various threats to BlackBerry devices and some solutions/recommendations to counter them.
With a tremendous amount of existing market share, support across varied service providers, robust functionality, and the “coolness” factor, Blackberry’s truly are everywhere. Many people feel that Blackberry’s are inherently secure. Until quite recently, there haven’t been any major BlackBerry security vulnerabilities discussed in the press, unlike the many laptop vulnerabilities that are discussed on at least a monthly basis, mainly due to the supporting operating system.
This inherent sense of security is misplaced. It is true that BlackBerry’s are not overtly insecure and that they don’t have nearly the public vulnerabilities of laptop computers. That is a good thing. Notwithstanding, if it’s a computer (which a BlackBerry definitely is), it can and will be exploited. To think that no one is trying to write exploits and take advantage of all those BlackBerry’s out there being used by corporations around the world would be a significant mistake.
Common threats to BlackBerry’s include
• Malware
• Direct Attacks
• Intercepting BlackBerry communication
• Spoofing and intercepting authentication
• Physically compromising the BlackBerry
Malware Is Threatening Your BlackBerry
Malware is the most publicly known of all security threats to computer systems. Since BlackBerry’s are computers, they are also susceptible to this threat. Company A prides itself on being a technically progressive company. They have hundreds of employees traveling on a daily basis. Their CIO quickly realized that they needed to implement a state-of-the-art mobile communications solution to ensure that their mobile workforce was quickly, easily, and securely able to check email, make phone calls, and surf the Internet for information from just about any location at any time. After carefully researching a solution, they decided to move forward with an enterprise BlackBerry Solution.
The company’s CISO felt very comfortable with the solution, as BlackBerry has maintained a nearly impeccable reputation for security in the marketplace. In relatively short order, the solution was implemented and the staff members were pleased with the communication solution. In direct competition with Company A was Company B. The two businesses were in a heated battle to secure an extremely large contract that would make one company and essentially break the other. Tensions were extremely high between the companies. The decision date for the companies to make/break the deal was only a few days away. Therefore, many of Company A’s executives were traveling to the prospect’s offices and between Company A’s offices in an effort to secure the business. Clearly, utilizing their new BlackBerry’s to stay connected was a huge advantage, as the situation was shifting hourly. The BlackBerry’s had become invaluable and most people in the company relied upon them solely for their out-of-office communication needs. While schmoozing a key decision-maker at the prospective client’s company at a Cubs game, the CEO of Company A stayed in contact with his company via his BlackBerry. He opened numerous emails from numerous sources, which included Word documents, Excel spreadsheets, and even some faxes sent via email. The key decision-maker commented on how this was crunch time and that his team would be making a decision imminently.
While the CEOs enjoyed a hotdog and a cold beer, their teams were hard at work on the deal. Shortly after listening to Mike Ditka sing during the seventh-inning stretch, the CEO of Company A received a frantic phone call from his CIO. For some reason, their mobile workforce was having significant issues with sending and receiving file attachments with their BlackBerry’s. This capability would be lost for nearly a half hour at a time, then magically be restored, only to be lost again. This was a significant issue, as key personnel needed to continuously share important pricing and contractual documents with the personnel at the company offering the make-or-break opportunity. This technical problem was going to make Company A lose the deal.
Analyzing a Malware Attack
What actually happened to Company A was a Malware-initiated denial-of-service (DoS) attack. This attack was launched with the hope and intention of disrupting communication within the company and was spearheaded illegally by the competition. With Company A’s personnel unable to efficiently share information during crunch time, the competition felt it would have an advantage in securing the lucrative contract. This scenario took advantage of a number of different vulnerabilities, some technical and some not. The first vulnerability was related to social engineering. This one was pretty easy and didn’t require any technical means. At an industry event earlier that year, an intoxicated DA, Inc. employee was bragging about how his company was so much better than the competition, even stating that his sales force’s new BlackBerry blew away the competition’s dinosaur like laptops; and who would you rather deal with as a customer: a dinosaur or a company that’s cutting-edge? That single incident alerted the competition to what technology Company A was using.
The second step was the technical means to implement the DoS attack. Knowing that Company A was using BlackBerry’s, the CEO of the competition hired an underground hacker to come up with a way to thwart the competition. The hacker searched the Web for BlackBerry exploits and found a DoS vulnerability. If he were able to implement this DoS attack, he could disrupt the competition’s communications. Doing so would make it more difficult for Company A to conduct business during this critical time, and that could be enough to win the contract. To implement the DoS attack, the hacker was going to follow a process common among those wanting to implement attacks:
• Gather information
• Set up for the attack (including a way to cover his tracks)
• Launch the attack
Gathering Information
Gathering key information about the people involved in the deal was easy to do. This industry was fairly small and everyone pretty much knew everyone else. Even their email addresses were known. But even if it hadn’t been a small industry, the hacker could have determined this information by
• Looking at the competitor’s website, which listed key people at the company
• Calling the company directly and asking for the head of sales, legal, etc
Setting Up for the Attack and Covering His Tracks
The hacker planned to launch this attack from email and if all worked well, this exploit would help disrupt communication and enable Company B to win business. Sending an email is obviously a pretty easy thing to do. Sending an email anonymously is another story. So, the hacker has created a fake email address from which to launch the attack. He also knows that he needs to figure out a way to hide his real IP address, or at least not send the email from an IP address that is linked to him.
This could be done a couple of different ways:
• Sending the email from a free public Wi-Fi hotspot
• Using an anonymizer to hide the real IP address
Launching the Attack
The hacker then drafts the email and sends it to a few email addresses. He needs to get the users to open an attached .tif file that will trigger the DoS attack. He takes advantage of the fact that it is common for faxes to be sent via email in a .tif format. Without question, any person receiving the email would want to read the attachment and respond to it immediately.
The actual exploit takes place as each addressee opens the attachment. Users think they are doing something as innocent as attempting to open an important file attachment, but in reality they are unknowingly causing a critical portion of their communication infrastructure to go down.
Here’s how it happens: The .tif file sent in the attachment is actually malformed. When someone attempts to open the attachment, it crashes the Attachment Service on the BlackBerry Enterprise Server. With the Attachment Service down, nobody in the company can receive any attachments. Because urgent, valid attachments need to be sent and received to help win the big deal, this poses a big problem to Company A.
Protecting Against This Attack
There are numerous means by which the aforementioned exploit could have been prevented. In addition, there are steps that enterprises need to take to prevent future Malware attacks from occurring. This section goes over ways to prevent this specific attack from occurring, as well as define ways to prevent future BlackBerry-related Malware attacks.
BlackBerry identifies the problem by saying the following:
• A corrupt Tagged Image File Format (TIFF) file sent to a user may stop a user’s ability to view attachments.
• There is no impact on any other services (for example, sending and receiving messages, making phone calls, browsing the Internet, and running BlackBerry wireless device applications to access a corporate network).
• The BlackBerry Attachment Service automatically restarts either immediately or within a specified time period (the default is 25 minutes). The administrator can restart the Attachment Service at any time.
• You may notice the portion about the automatic, default restart of the Attachment Service after 25 minutes. In our example, the default restart is why mobile users were able to view attachments intermittently. The service would restart itself, then a different user would attempt to view the malformed .tif, only to inadvertently crash the Attachment Service again.
To protect BlackBerry Enterprise Servers from this exploit, BlackBerry offers Service Pack Hotfixe’s. In addition, there is a workaround where administrators can disable the processing of .tif’s or can disable attachments altogether. Depending upon the enterprise in question, this may not, in and of itself, be disruptive. However, it would make a whole lot of sense for a company under this attack to filter out the .tif’s while it makes plans to follow the aforementioned upgrade procedures.
To exclude TIFF images from being processed by the Attachment Service as part of the workaround, do the following:
1. On the desktop, click Start Programs BlackBerry Enterprise Server BlackBerry ESC.
2. Click the Attachment Server tab.
3. In the Format Extensions field, delete the .tiff and .tif extensions.
4. Click Apply then click OK.
5. In Microsoft Windows Administrative Tools, double-click Services.
6. Right-click BlackBerry Attachment Service then click Stop.
7. Right-click BlackBerry Attachment Service then click Start.
8. Close the Services window.
Even though the .tiff and .tif extensions have been removed from the list of supported file types, the Attachment Service may automatically detect a TIFF file with a renamed extension and attempt to process the file. Administrators may need to disable the image attachment distiller.
To disable the image attachment distiller, follow these steps:
1. On the desktop, click Start Programs BlackBerry Enterprise Server BlackBerry ESC.
2. On the Attachment Server tab, select Attachment Server from the Configuration Option drop-down list.
3. In the Distiller Settings section of the window, clear the Enabled check box for Image Attachments.
4. Click Apply then click OK.
5. In Administrative Tools, double-click Services.
6. Right-click BlackBerry Attachment Service then click Stop.
7. Right-click BlackBerry Attachment Service then click Start.
8. Close the Services window.
When protecting just about any piece of computer equipment, you must know your system’s vulnerabilities and know the specific steps you need to take to protect against them. Clearly, BlackBerry is aware of this vulnerability. It is extremely naïve to think that any computer system can exist and not have vulnerabilities. They can and will occur; it’s a fact of life with technology. That being said, it is the responsibility of the vendor to provide detailed information on vulnerabilities as they are discovered and to provide specific steps to prevent them. While BlackBerry and other vendors may do so, it is ultimately up to the enterprise to educate themselves and take the appropriate steps. Security is an ongoing process. You don’t simply set up a server or system in a manner that is considered to be secure for that time, and then forget about it. Constant vigilance is required!
Learning about New Vulnerabilities
There are quite a few very good Internet sites and email-subscription services that can enlighten administrators to new vulnerabilities to not only their BlackBerry devices, but to just about any computer technology. To protect enterprise BlackBerry’s, it is important to know about these sites and services and to take advantage of their knowledge.
BlackBerry Antivirus Software
In addition to taking the previously mentioned measures, it is important to be knowledgeable about antivirus solutions for BlackBerry’s, just as it is to do so for laptops, desktops, and other computer systems.
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